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Community Activity
Resolved! Unable to receive 2-factor authentication SMS texts
This seems to have started just in the last couple of days - I am not receiving some SMS messages, in particular the 2-factor verification codes from my bank and credit card company. However, some other numbers have been able to send me texts.This i...
Resolved! EE Perks refuses names with apostrophes
I’ve been trying to register and activate an EE perks account however it seems to discriminate against people with apostrophes in their names. It says my name is invalid and so doesn’t allow me to register. My work email also has the apostrophe in so...
Resolved! No network connection
Hi. My elderly mother in law upgraded her sim card from payg to monthly contract, but me n my husband and both tried to activate her new sim that her old number has been transferred to with no avail. She has standard nokia phone as she dont use a sma...
Resolved! Serios Link - Not Working
Hi All, i have had BT / EE TV for a few years now and have not had any problems with recording series links until the most recent update on the TV box pro which changed the whole interface.I watch F1 and for the last 3-4 yeats I have had every pract...
WiFi Dead Spot
So have EE Essentials Full Fibre 74 which is fine for my needs however I have a dead zone in the furthest point away from the router and suffer from constant buffering. Is there a way to extend the signal to the upstairs back bedroom?
EE Smart Hub Plus (SH31B) - Bridge Mode
Hi,After 6 months of fine service, Im having issues and have identified that there looks to be an issue with my ONT in responding to PPPoED requests as im frequently being dropped form the internet. As im using my own router, EE support will only loo...
Poor signal Duxford
The signal was excellent before February 8th 2025. Now we have no signal or maximum of 1 bar since then. network coverage says excellent. I can assure you it’s not!!
EE WiFi Pro Extender mis-reporting ethernet speeds
After going round the houses quite a few times, I finally spoke to a chap in Belfast who logged into the router and extender to see what was going on.He could see that the extender was reporting a 2.5 Gbps speed, whereas the admin portal on the hub w...
EE trying to get me to stop my OTS to get an extra months payment from myself
So, I was with BT and have been moved over to EE in the last few days. My current contract with BT/EE ends in August so I have decided to move over to Virgin Media, as they offer far better speeds at much less money. (40mb for £42 with BT Vs 500mb fo...
BT to EE
Has anyone else changed from BT to EE and seen their bills rise dramatically?
