Hi @jalfik
Please read EE guide:
https://ee.co.uk/help/help-new/getting-started-and-upgrading/setting-up-an-esim/what-is-an-esim
The following devices are Dual SIM devices that can use an eSIM or a physical SIM:
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iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone XR
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Google Pixel 3, Google Pixel 3 XL, Google Pixel 3a, Google Pixel 3a XL, Google Pixel 4, Google Pixel 4 XL
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Samsung Galaxy S20, Samsung Galaxy S20 5G, Samsung Galaxy S20+ 5G, Samsung Galaxy S20 Ultra 5G, Samsung Galaxy Z Flip
The following device is eSIM only:
You could try speaking to EE CS on 150 as this article maybe old.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
