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04-11-2021 01:32 PM
I took a 60 min add on as I was travelling abroad .
Now the question is are the 60mins for just calling or are they also mins docked from me for when someone rings me So if my mate rang me for 5mins I lose 5mins from my 60mins.
Solved! See the answer below or view the solution in context.
05-11-2021 07:33 AM
Hello @Zoobz.
Is this for the 60 minutes anywhere to UK add on?
If yes, you’ll get 60 minutes to make and receive calls from anywhere in the world (excluding ships, ferries, planes and satellites) to UK mobiles and landlines in the UK starting with 01, 02 or 03 (excluding Jersey, Guernsey and Isle of Man).
Calls to premium rate numbers and other non-geographic numbers (which can vary over time) aren’t included. If you don’t use all 60 anywhere to UK roaming minutes in any month, they will not be rolled over to the next month and you’ll lose them. We can change any of the included countries from the add-on upon reasonable notice.
All information can be found by visiting the terms and conditions HERE.
Katie.
04-11-2021 01:46 PM
@Zoobz It’s just for you calling out not receiving a call.
04-11-2021 02:54 PM
If someone calls you it is not covered by your Call from Anywhere add-on but you will be charged instead according to where you are.
04-11-2021 09:35 PM
I have been told by a EE representative that it’s not the case I have been docked minutes because I received calls abroad
04-11-2021 09:55 PM
Hi @Zoobz ,
I recommend to request the terms and conditions of that Add On as I cannot find them online.
I see reports on this forum that it's unclear what is covered by this Add On.
05-11-2021 07:33 AM
Hello @Zoobz.
Is this for the 60 minutes anywhere to UK add on?
If yes, you’ll get 60 minutes to make and receive calls from anywhere in the world (excluding ships, ferries, planes and satellites) to UK mobiles and landlines in the UK starting with 01, 02 or 03 (excluding Jersey, Guernsey and Isle of Man).
Calls to premium rate numbers and other non-geographic numbers (which can vary over time) aren’t included. If you don’t use all 60 anywhere to UK roaming minutes in any month, they will not be rolled over to the next month and you’ll lose them. We can change any of the included countries from the add-on upon reasonable notice.
All information can be found by visiting the terms and conditions HERE.
Katie.