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setting up 13 pro max

Jbp_11
Established Contributor
Established Contributor

So just received my pro max and setting it up, an update to (I think) ios15.1 is needed to finish the setting up process. My phone has read 'install now' with the small spinning loading circle for probably 3 hours now. No progress is being made in an installation. I cannot do anything with it at all. Has anyone else had this same issue? 

1 SOLUTION

Accepted Solutions
Jbp_11
Established Contributor
Established Contributor

@Katie_B @Chris_B Cheers for the replies guys. I shut down the phone and started the set up process from the beginning and it completed normally that time. Must have been an issue with my wifi or in the download. 

View solution in original post

4 REPLIES 4
Katie_B
EE Community Support Team

Hello @Jbp_11

 

Have you restored your phone already?

 

Speak soon, 

 

Katie 🙂

Chris_B
EE Community Star
EE Community Star

@Jbp_11  Are you connected to Wi-Fi ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Jbp_11
Established Contributor
Established Contributor

@Katie_B @Chris_B Cheers for the replies guys. I shut down the phone and started the set up process from the beginning and it completed normally that time. Must have been an issue with my wifi or in the download. 

Leanne_T
EE Community Support Team

Thanks for coming back and letting us know @Jbp_11

 

Have a lovely weekend 🙂

 

Leanne.