Bill

[Mcleod81]

Due to me losing my job and my partner leaving me I can’t pay my bill till I find a job 

[Schockwave · Accepted solution]

Hello @Mcleod81 ,

Welcome to the community,

I strongly advise you to ring customer service and speak to them, as they may be able to sort out a payment plan for you. There is no account access here, so you will have to speak to them urgently if you do not want a bad credit rating etc.

[Christopher_G]

I'm so sorry to hear about your current situation, @Mcleod81. I hope you're OK.

I'd recommend following @Schockwave's advice and speak to our Mobile Care team. They'll do their best to help you out.

Chris

[so_ky]

My first bill is higher than what I signed for why? Instead of £72 it is £100.25.

[Katie_B]

Hello @so_ky. 

Thanks for coming to the community. 

Have you recently upgraded or is this a new contract?

I would recommend logging in to your My EE and downloading your bill which will provide you with a breakdown of your charges.

Speak soon, 

Katie.