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Wrong Information From EE Sale Person - Unfair

Sansan
Investigator
Investigator

‎01-12-2021 03:24 PM

Hello All,

 

My contract runs out today and have my phone unlocked for free so far so good, I have the Huawei Mate 20 Pro and been told by their sales person that it is a Dual Sim Phone and today I found out it is NOT!!!!!!!!!!! I am so angry because I had specifically asked for a dual sim phone and have been confirmed it is.

 

Why are their EE Sales Team is so POOR with information about what kind of phones they got? It is disgusting! NEVER buy phones from EE Again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Also, do anyone have a similar experience like me? And is there a way to make it dual sim workable?

 

 

0 Helpful
4 REPLIES 4
mikeliuk
Ace Contributor
Ace Contributor

‎01-12-2021 03:36 PM

Hi @Sansan ,

 

How many SIM slots are reported in Android under Settings -> About phone and what does the full model name appear to be under the output there?

 

Does the phone have a hybrid dual-SIM tray?

 

https://www.theverge.com/circuitbreaker/2018/10/16/17985578/huawei-nano-memory-cards-nm-microsd-repl...

 

https://en.wikipedia.org/wiki/Huawei_Mate_20

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0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎01-12-2021 03:41 PM

You never found out during the length of the contract (1 - 2 years) that it wasn't dual-SIM? So you never tried to put a 2nd SIM in it all that time?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Sansan
Investigator
Investigator
In response to mikeliuk

‎01-12-2021 04:02 PM

Hi Mikeliuk,

 

Thank you for your input.

 

It has a hybrid dual-SIM Tray and SIM 2 should be share with the memory slot, I should have test it on received but didn't, I learned my lesson the hard way I guessed!

 

Also, just found out LYA-L09 is a single Sim and LYA-L29 is the Dual Sim!!!

 

Gutted!!!!!!!!!!!!!!!

0 Helpful
Sansan
Investigator
Investigator
In response to XRaySpeX

‎01-12-2021 04:03 PM

Hi XRaySpeX,

 

Thank you for your input,  I should have tested it before I started using it!!!!!!!!!!!!!!!!!!!!!

0 Helpful