Manage home broadband - account number 'not valid'!

Judyc54
Investigator
Investigator

‎09-01-2021 12:07 PM

Hi

Have registered my mobile online no problem. Now unable to enter my info to My EE to manage my home broadband online, as my account number is not being recognised by EE.  Keep getting a red text message "please enter a valid billing account number", (I am entering the account number given to me by EE, by email and letter). 

Any ideas what I need to do here gratefully received.

Thanks 

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎09-01-2021 12:52 PM

You may use your landline no. instead.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Judyc54
Investigator
Investigator
In response to XRaySpeX

‎09-01-2021 01:25 PM

Thanks for your reply.  I should have included in my post that I do not have a landline, or I would have tried this option!  

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Judyc54

‎09-01-2021 02:49 PM

Then there's nowt for it but to call CS to confirm your account number. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Judyc54
Investigator
Investigator
In response to XRaySpeX

‎10-01-2021 05:26 PM

Ok thanks for your response. 

Not much of a good start to a new mobile and broadband contract if they think my account number that they have given me isn't valid, but hey ho what do I know! 

0 Helpful
Katie_B
EE Community Support Team
In response to Judyc54

‎11-01-2021 09:01 AM

Hello @Judyc54. 

 

Thanks for coming back to us. 

 

Have you contacted our customer service team?

 

Katie 🙂

0 Helpful
sarahyoung73
Visitor
In response to Katie_B

‎29-10-2021 05:19 PM

I'm having the same problem, when I got through to CS the number on my letter worked fine. Trouble is they didn't sort my query despite saying they had, so I've currently been on hold for 40 mins trying to get through again. I'd SO much prefer to be able to manage the account online. Massive waste of everyone's time.