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Broadband bill

Zium
Visitor

NEW BROADBAND COSTUMERS:

My Broadband subscription started on 14 Dec …. and the Bill will be issued after 3 days (as shown on my Bank Account).

Am I supposed to pay £30 for 14 days only ?

 

Could you please explain?

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

These BB bills are always paid a month in advance. Your 1st bill would have been for the 3 days from when your BB started until your billing date on the 17th plus 1 month in advance taking you up to the 16th Jan.

 

Your bill will have a line in it looking like :

Monthly broadband charges 28 Nov - 27 Dec

                                                      ^

                                                 Bill date

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

These BB bills are always paid a month in advance. Your 1st bill would have been for the 3 days from when your BB started until your billing date on the 17th plus 1 month in advance taking you up to the 16th Jan.

 

Your bill will have a line in it looking like :

Monthly broadband charges 28 Nov - 27 Dec

                                                      ^

                                                 Bill date

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP