Loss of Notifications on Oneplus 6T Text Messages

[Chauffeur]

I have Oneplus 6T which has suddenly lost its ability to supply notifications on screen for text messages.  Have checked set up but all appears okay.  Any clues on a setting I may have missed?

[Christopher_G]

Hi @Chauffer

Welcome to the community. 🙂

Have you tried restarting your phone? Turning it off and back on again.

Chris

[Chauffeur]

I have tried a reboot + turning off, waiting and then turning back on - no luck

Any other suggestions please

[Christopher_G]

Thanks for trying that, @Chauffer

I recommend backing everything up and restoring to factory settings.

Let us know if it's any better after trying that.

Chris

[Chauffeur]

Chris,

Thank you for suggestion.

Not a computer buff - it was easy with Samsung but not sure how/to what I
back up to with OnePlus?

Leslie

[Christopher_G]

No worries, @Chauffeur. 🙂

Here's how to back up then restore your data and here's how to return the phone to factory settings:

1. From the Home Screen, swipe up to view the App Drawer
2. Scroll down to and tap on the Settings icon
3. Scroll down to and tap on System
4. Tap on Reset options
5. Tap on Erase all data (factory reset)
6. Tap on the box labeled RESET PHONE
7. Tap on the box labeled ERASE EVERYTHING
8. The device will now perform a Master Reset

Let me know how you get on.

Chris

[Chauffeur]

Hi Chris,

Very helpful, thank you.



Just checking that it will back-up all my emails (not all are Google)?



Would this be the same process if I ever needed a replacement phone or
wanted to change phone during an up grade?



Really helpful Chris - I am glad someone knows something about computers and
mobile phones



Regards

Leslie

[Christopher_G]

You're welcome, @Chauffeur. 🙂

I'm not 100% sure it will back up your non-Google emails.

Yes, its the same process if you're changing phones. Best to regularly back up, just in case there's ever a problem with your phone and you can't retrieve data from it.

Chris 🙂