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Landline not ringing

Pam266
Investigator
Investigator

‎11-07-2021 11:14 AM

Recently changed to EE broadband and only just realised our handsets are not ringing out.  

10 REPLIES 10
Chris_B
EE Community Star
EE Community Star

‎11-07-2021 12:22 PM

@Pam266  Did you take out a landline contract also ?  You can just have a BB line without a landline.  Your account and the emails you received when taken this out will have this information on it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Pam266
Investigator
Investigator
In response to Chris_B

‎11-07-2021 12:51 PM

yes I took out a landlines contract with the broadband

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0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎11-07-2021 01:09 PM

Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Pam266
Investigator
Investigator
In response to XRaySpeX

‎11-07-2021 03:17 PM

yes we get a dial tone and yes it is the correct number

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Pam266

‎11-07-2021 04:31 PM

What happens when you ring another no? Do you get a ring tone once you dial? What happens them? Do you get a recorded msg?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Pam266
Investigator
Investigator
In response to XRaySpeX

‎11-07-2021 05:32 PM

We can call other people and the phone is taking calls but just not ringing out
0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor
In response to Pam266

‎11-07-2021 05:40 PM - edited ‎11-07-2021 05:40 PM

If you can call other people then the phone is ringing out. Do you mean the handset is not ringing when you recieve a call? If that is the case the handset may be faulty or possibly the ringer is switched off in the phone settings.

Pam266
Investigator
Investigator
In response to pip11

‎11-07-2021 05:42 PM

Yes that is what I meant and the handsets were all fine before I changed to EE – they have worked with talktalk and bt – the settings have not been changed but they do not ring when someone calls us

Sent from Mail for Windows 10
0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor
In response to Pam266

‎11-07-2021 05:53 PM

First just check the phone options, if the ringer is still switched on then ring 17070 and select option 1, hang up and your phone should ring within 30 seconds.

 

If the problem persists ring CS to sort it out for you.