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Keeping number

Sands14
Explorer

‎07-06-2020 11:16 AM

Hi,  can anyone let me know if I stay with EE can I keep my number. Thanks

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎07-06-2020 12:01 PM

Hi @Sands14 

 

I'm not sure what you're asking, but if you stay with EE then you will keep your number, yes.

0 Helpful
Sands14
Explorer
In response to bristolian

‎07-06-2020 12:34 PM

Hi @bristolian  thanks for your reply. I'm looking to get a new  EE contract but buying from elsewhere. Am I able to keep my number? Thanks

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Sands14

‎07-06-2020 12:42 PM

It depends what you're buying.

 

Changing your phone while keeping your account & number, is called an upgrade.

 

If you buy your phone as an upgrade from any third party, then yes you will keep your number.

 

If you buy your phone as a new connection with a new number, then you will get a new number.

 

There is a convoluted technique for getting a new connection with your existing number, but it does mean leaving EE and then reconnecting.