SIM card not working

[Jason3455]

Hi, last night my mobile signal completely turned off, factory reset the iphone and made no difference. Put my sim in different phone and works. I’ve also tried different network providers in the phone and that works. Please help.

[Northerner]

Hi @Jason3455 

Where did you buy your phone? 

If your SIM works in another device then the issue is with your phone not EE network.

Thanks

[Jason3455]

Hi, the phone was brought unlocked from 3. My EE sim was working find in my device until yesterday. The device also allows other network sims

[Northerner]

Hi @Jason3455 

Have you tried updating your carrier settings? 

Thanks

[Jason3455]

Tried updating carrier settings and factory resetting the device. Still no effect

[Katie_B]

Thanks for letting us know @Jason3455.

Is your handset running on the latest software?

Katie.