SIM card not working

Jason3455 · ‎06-06-2020

Hi, last night my mobile signal completely turned off, factory reset the iphone and made no difference. Put my sim in different phone and works. I’ve also tried different network providers in the phone and that works. Please help.

Northerner · ‎07-06-2020

Hi @Jason3455

Where did you buy your phone?

If your SIM works in another device then the issue is with your phone not EE network.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Jason3455 · ‎07-06-2020

Hi, the phone was brought unlocked from 3. My EE sim was working find in my device until yesterday. The device also allows other network sims

Northerner · ‎07-06-2020

Hi @Jason3455

Have you tried updating your carrier settings?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Jason3455 · ‎07-06-2020

Tried updating carrier settings and factory resetting the device. Still no effect

Katie_B · ‎07-06-2020

Thanks for letting us know @Jason3455.

Is your handset running on the latest software?

Katie.

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SIM card not working