The EE Community

Payment system not working

I have been trying to pay my bill for several days now and keep getting an error message saying payment declined? There are funds in my account and I have contacted the bank who have stated there is no issue with my account, I have tried to pay via t...

Landline problem

Our landline is not ringing it’s going straight to voicemail, I have switched the voicemail off but has made no difference …..any ideas ?

Change direct debit date

I need to change my direct debit date but it says I've changed the maximum amount. I need to change it as I've changed jobs and my pay date has changed. How do I go about this otherwise I will unable to pay on usual date 

USB Printer Sharing

Hi. I have just signed up with EE. I have an HP Color LaserJet printer connected to my Smart Hub 3A. I wish to print from my desktop computer connected to the Hub via WiFi. How do I turn on USB Printing Sharing on my Hub?

Continual Orange Light

Anyone else get the continual flashing orange light on the router?Openreach confirm no issues their end. 6th day straight with no internet EE accept fault but issue is still ongoing.Have to complete the following. turn off router - turn off openreach...

Pension

Hi there,I worked for Orange/EE between 2011 and 2014. Could you please help me locate my pension?Kind regards,Michael

Did not receive 24 month Xbox ultimate and £70 EE Game Card with Xbox Series X

I ordered a Xbox series X bundle with 24 months of Xbox ultimate and a £70 EE game card and when it arrived only the console was in the box with no cards, have received no emails, texts or anything in the post so far. Any ideas when I will get these ...

EE Perk code not

Hi,could someone help? Perk code not working online as per usual. Can’t resolve over the phone like I usually do. I have had the codes confirmed as valid over the phone. I’ve tried different plans and browser. Getting nowhere!! 

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