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Broken phone no insurance

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Courtney991
Visitor

‎31-07-2020 12:07 AM

Got a contract out in may 2019 for an iPhone 6 and my fingerprint sensor has randomly stopped working it doesn’t acknowledge anything is touching it. My contract doesn’t end until may 2021 so I don’t know if it will be easier to end my contract early or have the sensor repaired??

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Northerner
EE Community Star
EE Community Star

‎31-07-2020 06:18 AM

Hi @Courtney991 

 

It's up to you, but if you cannot upgrade you will need to pay off your remaining contract term. 

 

For Apple repairers see here;

 

https://support.apple.com/en-gb/repair

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎31-07-2020 06:18 AM

Hi @Courtney991 

 

It's up to you, but if you cannot upgrade you will need to pay off your remaining contract term. 

 

For Apple repairers see here;

 

https://support.apple.com/en-gb/repair

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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