Itemised usage

[jockwav]

I have tried a few times over the last few days for a breakdown of my data usage,all i get it an error message.

See your itemised usage

An unexpected error occurred.

Please try again later.

[James_B]

Hi @jockwav,

Are you seeing this issue in the My EE app or via the web?

Thanks

James

[jockwav]

I don,t use the app it,s the web.

[Katie_B]

Good Morning @jockwav. 

Are you trying to download this file as a PDF?

Have you tried another browser?

Katie 🙂

[jockwav]

I am not trying to download anything,i just wish to see a breakdown of my data usage,how it has been used.

[XRaySpeX]

Are you on contract or PAYG?

[jockwav]

I am on a monthly 100GB data contract & i would like to be able to see my usage as in a breakdown of that if you know what i mean.

[XRaySpeX]

Are you wanting to see a breakdown of what's using your data?

What device are you using that's got the SIM in?

[jockwav]

it,s the EE 4g wifi router,yes i want to see a breakdown of my data usage.

[XRaySpeX]

It's your devices connected to the router that are using your data. EE would have no idea what they are running & nor does the router. It's all packets to them.