Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Itemised usage

jockwav
Established Contributor
Established Contributor

‎27-05-2020 09:11 AM

I have tried a few times over the last few days for a breakdown of my data usage,all i get it an error message.

 

See your itemised usage

An unexpected error occurred.

Please try again later.

0 Helpful
16 REPLIES 16
James_B
EE Community Manager
EE Community Manager

‎27-05-2020 11:54 AM

Hi @jockwav,

 

Are you seeing this issue in the My EE app or via the web?

 

Thanks

 

James

0 Helpful
jockwav
Established Contributor
Established Contributor
In response to James_B

‎27-05-2020 06:12 PM

I don,t use the app it,s the web.

0 Helpful
Katie_B
EE Community Support Team
In response to jockwav

‎28-05-2020 09:18 AM

Good Morning @jockwav. 

 

Are you trying to download this file as a PDF?

 

Have you tried another browser?

 

Katie 🙂

0 Helpful
jockwav
Established Contributor
Established Contributor
In response to Katie_B

‎28-05-2020 06:50 PM

I am not trying to download anything,i just wish to see a breakdown of my data usage,how it has been used.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to jockwav

‎28-05-2020 10:42 PM

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
jockwav
Established Contributor
Established Contributor
In response to XRaySpeX

‎29-05-2020 10:09 AM - edited ‎29-05-2020 10:11 AM

I am on a monthly 100GB data contract & i would like to be able to see my usage as in a breakdown of that if you know what i mean.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to jockwav

‎29-05-2020 10:36 AM

Are you wanting to see a breakdown of what's using your data?

 

What device are you using that's got the SIM in?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
jockwav
Established Contributor
Established Contributor
In response to XRaySpeX

‎29-05-2020 11:01 AM - edited ‎29-05-2020 11:02 AM

it,s the EE 4g wifi router,yes i want to see a breakdown of my data usage.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to jockwav

‎29-05-2020 11:05 AM

It's your devices connected to the router that are using your data. EE would have no idea what they are running & nor does the router. It's all packets to them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful