Is there a delay on iPhone 12 pro?

[Fragil3-p0rter]

When upgrading it said in stock, when speaking to customer service was also told in stock, now I’m checking and it’s just stuck at “pre order accepted” does anyone have any insight? 

[Reeree101096]

21/10/20 I placed my order. 

[Sianah11]

I placed my order which said 'in stock' of a 256GB iPhone 12 Pro in pacific blue on Monday 2nd November - and it still says on the tracking awaiting delivery date. If it is in stock what is the delay? When can I expect to receive my order?

[James_B]

Hi @Sianah11,

Welcome to the EE Community. 🙂

The delivery guidance for that model when you placed your order was dispatch within 21 days. Where did you place your order?

Thanks

James

[Sianah11]

I placed my order (an upgrade) on the EE website and nowhere did it say dispatch within 21 days. The tracking information on the app says dispatch expected in 24 hours, it has said this since I placed the order on Monday! Very very misleading.

[Reeree101096]

I just had a text saying mine will be delivered tomorrow.. fingers crossed

[James_B]

Hi @Sianah11,

Did you order at shop.ee.co.uk/upgrade?

The expected dispatch time shows on the page where you select your colour and storage preference before adding it to your basket.

Thanks

James

[James_B]

That's good to hear @Reeree101096 🙂

James

[Sianah11]

Yes, I logged into my EE and followed the process for upgrading. It simply said 'in stock' at the time of my purchase. I didn't see any dispatch time. Is that 21 days or 21 working days?

[James_B]

Hi @Sianah11,

It's 21 days, rather than working days.

James

[Regina24]

How it’s possible that someone ordered 21/10/2020 and they got the text about the time slot. I ordered 20/10/2020 the same model with the same storage and I still waiting for it. First come first serve no ?