retain my old number

buzz954
Explorer

I have a monthly contract sim only.  I wanted to upgrade the sim from 4G to 5G and duly opted for a new sim online.

Today my sim arrived but it has a new number allocated to it.

 

How do I retain my old number - I dont want a new one?

 

Thank you.

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@buzz954  Did you upgrade or take out a new contract?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Im fairly sure I upgraded......however.....????

bristolian
EE Community Star
EE Community Star

There's no such thing as a 4G SIM or a 5G SIM, you get EE SIMs which are suitable for PAYG, pay-monthly, 4G or 5G etc - it is your plan which allows for access to different network services.

 

How did you obtain this new SIM? Was it on the EE website or a third party? I'm assuming you will have received a cover email or some paperwork with it - does it confirm that it's a new connection?

 

When you change from a pre-existing EE pay-monthly plan to a SIM-only plan, there is no reason to replace your SIM and the account change is often immediate.