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Is there a delay on iPhone 12 pro?

Fragil3-p0rter
Established Contributor
Established Contributor

When upgrading it said in stock, when speaking to customer service was also told in stock, now I’m checking and it’s just stuck at “pre order accepted” does anyone have any insight? 

1 SOLUTION

Accepted Solutions
James_B
EE Community Support Team

Hi @Fragil3-p0rter,

 

The delivery guidance when you placed your order was expect dispatch within 21 days.

 

Thanks

 

James

View solution in original post

81 REPLIES 81
7MU
Investigator
Investigator

Yes, and i think a big one..

 

I place my order on the 18/10/2020, it got processed on the 19th.

 

No sight of my phone and i dont think it will be coming anytime soon... 256gb in blue.

 

Was advised 2 weeks when ordered, now im being told a month. 

Angush9
Valued Contributor
Valued Contributor

What one did you order?

 

I ordered the 128gb 12 pro pacific blue on the 28th October, however I’ve not herd anything yet and my pre-order is confirmed according to the tracking page.

 

i was told 21 days when I ordered.

Fragil3-p0rter
Established Contributor
Established Contributor

I ordered the graphite 128gb was told in stock next day delivery, then it changed to pre order confirmation, I spoke to someone today in Customer Services and they’ve confirmed that there is a substantial back order and waiting list so I’ll just ride it out.

Reeree101096
Investigator
Investigator

I ordered a 12 pro on 21/10/20 and no sign of my phone I got told two weeks. Rang yesterday and now saying 28 days! I’m so impatient I just want my phone if I new it would be this delayed I would have waited for the 12 pro max 

James_B
EE Community Support Team

Hi @Reeree101096,

 

Welcome to the EE Community. 🙂

 

Which colour and storage size did you order?

 

Thanks

 

James

Fragil3-p0rter
Established Contributor
Established Contributor

Hi, the storage size was 128gb and the colour was Graphite.

Hi Thankyou, I ordered a 256gb gold iPhone 12 pro 

James_B
EE Community Support Team

Hi @Reeree101096,

 

The delivery guidance when you placed your order was dispatch within 14 days, so I wouldn't expect you to be waiting much longer.

 

We'll send you a text with tracking details as soon as your delivery slot is confirmed.

 

Thanks

 

James

James_B
EE Community Support Team

Hi @Fragil3-p0rter,

 

When did you place your order?

 

Thanks

 

James