Does anyone feel that the phone itself was oversold? that the upgrade/ sales team should have had better information on stock numbers and that the website should be updated ? and that people waiting had a message explaining the delay instead of having to chase it up? wasting their time? its showing iPhone 12 512gb in stock with a days delivery on the site , and I've been told by the upgrade team that that is wrong in the last ten minutes. I ordered an upgrade over the phone on the 19th off November, to an I phone 12 pro 128 in graphite , i was assured that it would be with me no later than the 12 of December, as i had heard nothing, i chased it and was told there was no date for delivery, it could be two days/ it could be three weeks on top of the (almost 4 ) i have waited. also there would be no offer for an upgrade to a higher gb phone at no cost , and the only option i have is for a pre owned handset, or leave . Also that i will be charged to cancel the sim card i took out at the same time as the 14 days has elapsed, even though i don't have a handset to put it in. merry Christmas from EE.
