Is there a delay on iPhone 12 pro?

[Fragil3-p0rter]

When upgrading it said in stock, when speaking to customer service was also told in stock, now I’m checking and it’s just stuck at “pre order accepted” does anyone have any insight? 

[JohnW56]

Hi James.

I upgraded two contracts to the iPhone 12 pro on the 23rd of November, but received confirmation, on the 24th.

The upgrades were a 128GB iPhone 12 pro in Graphite and a 128GB iPhone 12 pro in Pacific Blue.

Are there any updates to as to when I can expect these?

Thanks. John. 

[Katie_B]

Hello @JohnW56. 

Thanks for upgrading with us. 

The current delivery guidance for both of these devices is to expect despatch within 28 days. 

As soon as there is a further update regarding your orders you will be notified. 

Katie 🙂

[Carlie1223]

My auntie ordered an iPhone 12 pro 128gb graphite on the 10 November she’s been waiting ages how long till it gets to her now 

[Carlie1223]

Does anyone know when the iPhone 12 pro 128gb graphite will be coming as ordered 10 November and nothing 

[Jon_K]

Hi @Carlie1223.

Welcome to the community.

Do you have an order number for this?

Have you tried tracking it using our online order tracker?

Jon

[Carlie1223]

No I do not as I’m asking for my auntie 

[Jon_K]

Hi @Carlie1223.

Are you able to ask her to try using our online order tracker?

This is the best way to get updates on the order.

Jon

[Carlie1223]

Yes I can try and ask her but il also try and get the tracking number 

[Jon_K]

Thanks @Carlie1223.

If she's unable to track the order, the next step would be to contact our Customer Care team.

They will be able to give her an update.

Jon

[Carlie1223]

I hope we can figure it out as it’s been so long as it’s been since the 10th November and it hasn’t arrived yet