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30-08-2020 07:38 AM
I placed an order on Thursday 28/08/20.
I received an email to confirm my order and it was being processed. It’s now Sunday, I’ve had no email after and tracking still isn’t showing me anything. It says phones are usually dispatched within one day?
30-08-2020 08:38 AM
@LJJLR1 Usually dispatched in one day doesn’t mean it will be in one day. You ordered Thursday so processed Friday and unless you pay for a weekend delivery you’ll not get it over the weekend.
30-08-2020 09:24 AM - edited 30-08-2020 09:25 AM
Hi @LJJLR1
Welcome to the community.
You will receive another email once your order has been processed which will have a tracking reference number and you will get a text or email from DPD to let you know when this will be delivered.
If you would like to check your order, please call us on 150 or 0800 079 8586 and our Mobile Care team will give you an update 🙂
Leanne.