Mobile data not loading on tablet

[Annwise]

Hi can anyone help, I have 20gb of data but it won't load on my tablet 

Any suggestions please 

[Christopher_G]

Hi @Annwise

Welcome to the community.

Is the tablet showing a mobile signal? What happens when you go to this page: http://add-on.ee.co.uk/ ?

Chris

[Annwise]

Says 20gb available on phone and tablet, but when I connect it says either
not connected or waiting for network

[Christopher_G]

Are there any maintenance works listed for your area on our network status checker, @Annwise?

I'd also recommend restarting the devices, so that they're forced to search for a network again.

Chris

[Annwise]

4g signal comes up, checked for issues in the area none apparently, turned
phone and tablet on and off so much I think I can read morse code know,
even taken sim out and replaced, done the best statue of liberty impression
for 30mins round the house.... At a total loss

[Christopher_G]

Sounds like you've tried everything, @Annwise.

It may be worth reporting a problem on the status checker, since you have two devices with the same problem.

Alternatively, you could try speaking with our Tech Gurus. You can find a live chat link on the get in touch help page.

Chris

[Annwise]

Thanks for the help, I'll try the gurus and report a problem
Cheers
Ann

[Leanne_T]

Let us know how you get on @Annwise

Have a lovely weekend.

Leanne.