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29-08-2020 05:58 PM
Hi can anyone help, I have 20gb of data but it won't load on my tablet
Any suggestions please
30-08-2020 08:26 AM
Hi @Annwise
Welcome to the community.
Is the tablet showing a mobile signal? What happens when you go to this page: http://add-on.ee.co.uk/ ?
Chris
30-08-2020 08:31 AM
30-08-2020 08:33 AM
Are there any maintenance works listed for your area on our network status checker, @Annwise?
I'd also recommend restarting the devices, so that they're forced to search for a network again.
Chris
30-08-2020 08:40 AM
30-08-2020 08:46 AM
Sounds like you've tried everything, @Annwise.
It may be worth reporting a problem on the status checker, since you have two devices with the same problem.
Alternatively, you could try speaking with our Tech Gurus. You can find a live chat link on the get in touch help page.
Chris
30-08-2020 09:21 AM
30-08-2020 09:25 AM