Called 150 to ask EE to unlock my wife's out of contract pay monthly iphone11.
Got told to do it via the online app or Web. I said no can do because your app/Web portal will allow me to log in, change a password and view account details but nothing else. Get a Sorry you can't do this now type of message.
So guy at EE said fine we will send you an unlock code via email...still waiting after more than 10days. Wife has changed over to new provider and old sim is dead. Not checked if I can dial 150 as yet.
@DC2000 : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
@DC2000 , Have you checked in settings general about to see if it is locked or not? Just scroll down and you will see “Network Provider Lock”, if not locked it will say No Sim restrictions, otherwise it will show as locked to network, hope this helps.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
