Iphone unlock code

[DC2000]

Hi.

Called 150 to ask EE to unlock my wife's out of contract pay monthly iphone11.

Got told to do it via the online app or Web. I said no can do because your app/Web portal will allow me to log in, change a password and view account details but nothing else. Get a Sorry you can't do this now type of message.

So guy at EE said fine we will send you an unlock code via email...still waiting after more than 10days. Wife has changed over to new provider and old sim is dead. Not checked if I can dial 150 as yet.

Whats best way forward?

Cheers

[XRaySpeX]

@DC2000 : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

[Jon_K]

Hi @DC2000.

Welcome to the community.

Have you tried to use the new SIM in the phone already?

If you got the iPhone directly from EE, it should of been automatically unlocked 18 months into the contract.

Jon

[DC2000]

Hi Guys.

Thanks for both replies.

So I bought the phone originally brand new but cannot recall if it was direct from EE or not. 

Also I have tried the new sim in the device as yet... kinda waiting for the email....I'm gonna guess may not turn up as its nearly 2 weeks now.

Cheers for your help.

[Jon_K]

Let us know what happens when you try the SIM card in the phone, @DC2000.

Jon

[Schockwave]

@DC2000 , Have you checked in settings general about to see if it is locked or not? Just scroll down and you will see “Network Provider Lock”, if not locked it will say No Sim restrictions, otherwise it will show as locked to network, hope this helps.

[DC2000]

Hi folks.

Just checked settings.....it says it is still sim locked.

Cheers.

[Christopher_B]

Hi @DC2000

Have you been able to try the SIM in the phone yet, or are you still waiting on it? 

Also have you made sure you don't have an email sitting in your junk or a similar folder? 

Thanks 

Chris 

[DC2000]

Hi. Sorry was on holiday without phone in question.

So  looked at emails and junk folder...nothing from EE.

Put new sim in phone...says it needs a compatible sim from the network provider.

Put old sim, that is to say the EE one and tried that. Can't even call 150 from it. 

Any thoughts further. Feel like I am screwed over by EE.

Cheers all.

[Jon_K]

Thanks for coming back to us, @DC2000.

If the phone isn't unlocked and you've also had no communication from our unlocking team, I'd recommend giving us another call.

They will be able to access your account and find out what is happening for you.

Jon