Im waiting on the delivery for my s10 plus

Gazza8374
Established Contributor
Established Contributor

‎08-03-2019 10:14 AM

Morning all,

Im waiting on the delivery for my s10 plus that's out today but i have had no text and have had on email from both ee or dpd as to any delivery info. I have tried to tracking but i still cant find any information 

29 REPLIES 29
James_B
EE Community Manager
EE Community Manager
In response to Pete22

‎09-03-2019 11:52 AM

Hi @Pete22,

 

The website is currently stating 'Expect dispatch within 7 days' for that particular model. As your order is already placed, I wouldn't expect you to be waiting this long.

 

We'll let you know when your phone is on its way via text.

 

Thanks

 

James

 

 

0 Helpful
Gbr083
Investigator
Investigator
In response to James_B

‎09-03-2019 11:55 AM

Ordered on Tuesday,  ee tracking page says despatched on Thursday 07.03 . No more update from there. So frustrating 🤬🤬🤬🤬

 

0 Helpful
Pete22
Contributor
Contributor
In response to Gbr083

‎09-03-2019 12:03 PM

Shambles mate

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Gazza8374
Established Contributor
Established Contributor
In response to James_B

‎09-03-2019 12:05 PM

Hi James
I know that the ee guys are having a right nightmare at the minute with whats going on with the stock levels,i took the friday off work and Monday now but come Thursday I'm supposed to be going on Holliday for a long weekend with mi milf,if l can't get someone to be home for when it delivered.

Sent from Samsung tablet.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Gazza8374

‎09-03-2019 01:43 PM

Hi @Gazza8374,

 

Don't worry, if you aren't going to be around when they first try to deliver, you can reschedule your delivery via the DPD app.

 

Thanks

 

James

0 Helpful
Gazza8374
Established Contributor
Established Contributor
In response to James_B

‎11-03-2019 03:40 PM - edited ‎11-03-2019 04:03 PM

Hi all,hope all you lucky peeps are enjoying and making the most of your new handsets,well after i was told that my s10+ would be with me for Friday then told that i would be getting it today (Monday) i am still waiting for my s10+, i just hope that i haven't been lied to again its all gone Pete tong.to top it all off I've given my daughter my s9+ because I was told Friday and then  the Monday,WOOOOOOOOOW.

0 Helpful
Pete22
Contributor
Contributor
In response to Gazza8374

‎12-03-2019 12:04 AM

Still waiting here too. Still no clarity on delivery dates by EE support, last update actually claimed my order was "on track" despite being late and having no clue when it will arrive. Funny how something can be "on track" despite being indefinately late.

 

Have half a mind to cancel the order and just buy the damn phone. Still within the cooling off period so is an option...

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James_B
EE Community Manager
EE Community Manager
In response to Pete22

‎12-03-2019 08:26 AM

Hi @Pete22,

 

I'm sorry you haven't received your phone yet.

 

We'll send you a text message with tracking details as soon as stock is available to fulfil your order.

 

Thanks

 

James

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Pete22
Contributor
Contributor
In response to James_B

‎12-03-2019 01:47 PM

@James_B

 

Surely there is some sort of timescale available for the stock of the phone becoming available? It's been about 2 weeks since I preordered. There's not even any updates being given to customers like me who have paid over £100 to pre-order the phone, it's disgusting customer service.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Pete22

‎12-03-2019 02:50 PM

Hi @Pete22,

 

Sorry, I can't give you an estimated delivery date.

 

You'll be the first to know when we have a date for you.

 

Thanks

 

James

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