Hello @Gbr083,
Welcome to the community,
If you had looked at the threads here, you would see there is a delay in delivering the phone to you, due to demands and Samsung not delivering enough of them, this is happening with all networks.
If you have an order number, you can track it yourself or else ring customer service to find out when you are likely to receive it, there is no account access here, so cannot really give you the answer. You can click on help and then track my order.
As you see, you will receive an sms when the phone will be delivered.
Having just seen the picture, which was not there when I wrote this, I would suggest ringing customer service to see what is going on, as they should be able to track it.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
