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INTERNET DOWN AGAIN

Sp82
Investigator
Investigator

‎06-10-2020 08:23 PM

I live in London and I have no internet on my 4GEE mini WiFi

I had the same problem this morning it worked for one hour and now IT'S DOWN AGAIN !!!!

0 Helpful
7 REPLIES 7
bristolian
EE Community Star
EE Community Star

‎06-10-2020 08:43 PM

Is there any fault showing on the status checker ?

0 Helpful
Sp82
Investigator
Investigator
In response to bristolian

‎06-10-2020 08:46 PM

Yes It's all over London 

0 Helpful
CAFreight
Investigator
Investigator
In response to Sp82

‎06-10-2020 10:50 PM - edited ‎06-10-2020 11:05 PM

same issue, 3rd time already today. Also I have no keyboard on the app to make complaints...

 

 I just opened my account with EE a few days ago. After today I doubt I will not cancel the contract...

0 Helpful
Sp82
Investigator
Investigator
In response to CAFreight

‎07-10-2020 04:53 AM

I know EE is being awful in the last couple of months I'll cancel both my contracts at the end of the time I have left 

0 Helpful
Christopher_G
EE Community Support Team
In response to Sp82

‎07-10-2020 09:11 AM

Hi @Sp82

 

Welcome to the community. Thanks for checking the network status checker. 

 

Did you sign up for updates? If there's a problem listed in your area, our engineers will be looking into it for you.

 

Chris

0 Helpful
Christopher_G
EE Community Support Team
In response to CAFreight

‎07-10-2020 09:22 AM

Hi @CAFreight

 

Welcome to the community

 

Did you check the network status checker too?

 

Have you tried restarting your device?


Chris

0 Helpful
Sp82
Investigator
Investigator
In response to Christopher_G

‎07-10-2020 04:22 PM

I solved it myself yesterday ,I have 2 4GEE wifi mini (same model , , different colour - I WENT TO A EE SHOP TO UPDAYE MY 4GEE MINI WIFI AND THEY GAVE ME THE SAME MODEL DIFFERENT COLOUR 😡)I was using the new one when the "no connection " happened so I decided to put the sim on the old one and it worked so there is a problem with the device not the sim!!!!

0 Helpful