I want to unlock my EE device and switch to VOXI

[AnnL4]

I followed the instructions on ‘How do I unlock an EE device to use another network’. However when I typed in my IMEI number, it said “We're unable to unlock a device with this type of account.” This is a second-hand phone and I don’t know if that’s the reasoning behind it. Also, I have no clue what to do now.

[XRaySpeX · Accepted solution]

You cannot use the online unlocking form for 2nd-hand phones.

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

If that is the case your only remedy is against whoever you got the phone from.

[AnnL4]

Thank you for your response!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance