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Using Stay Connected Data on 4g Mini WiFi

karim174
Investigator
Investigator

My plan allows me to still use data  (stay connected) mode when running completely out of data. But on my 4G mini WiFi device, how do I enable this? It doesn't switch to stay connected data automatically. Only way I am able to enable it is by removing the SIM and inserting it in to my phone then logging in to my account then enabling it there. This is too much hassle. Can it now switch automatically??

3 REPLIES 3
Jon_K
Former EE Employee

Hi @karim174.

 

You should automatically stay connected when your data runs out.

 

Have you tried loading a browser on a connected device when your data runs out on your Mobile Broadband Device?

 

Jon

None of the devices connected to the router have internet. Only way is removing the SIM from the router and activating the free data on a mobile phone, then reinserting it back to the router 

James_B
EE Community Support Team

Hi @karim174,

 

You shouldn't need to take any action to activate your Stay Connected data. What action did you need to take when logging into you account on your mobile phone?

 

James