I’ve upgraded my contract with EE and waiting for new phone from Apple to arrive

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Clareybells5529
Visitor

‎17-10-2020 03:34 PM

Hey, I’ve just upgraded my contract with EE on a sim only plan and I’m waiting for my new phone to arrive from Apple. When the new phone arrives, do I transfer the sim card over from my previous phone into the new one?

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Northerner
EE Community Star
EE Community Star

‎17-10-2020 03:42 PM

Hi @Clareybells5529 

 

Unless you asked for a new SIM and as long as your old SIM fits your new phone then yes use your old SIM. 

 

Don't forget to backup your old phone and WhatsApp so you can download to your new device.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎17-10-2020 03:42 PM

Hi @Clareybells5529 

 

Unless you asked for a new SIM and as long as your old SIM fits your new phone then yes use your old SIM. 

 

Don't forget to backup your old phone and WhatsApp so you can download to your new device.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.