My 4g has does is the slowest thing ever!!!!!!

[EesahAli]

Why do I pay over £30 for a phone and connection to only recieve one or no bar 4g. Its bad enough my home connection is disgusting and thus resulting me to use 4g, but why do I still get the slowest connection. This has been happening for months and I thought this was gonna change. Pathetic. Here are two tests. 

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I can just about use the Internet to check speeds, I had to do this 5 times since I was receiving an error. This is the worst broadband, consider changing broadband because you don't want to be in my situation. 

[bristolian]

Hello @EesahAli and welcome to the community

It's not clear if you're posting to seek assistance with poor data speeds, or with poor coverage - the two not being entirely unrelated.

It's only ever going to be an approximation by nature, but what does the coverage checker advise for your location? Are there any network faults reported on the status checker ?

Data speeds can vary depending on time of day and usage, but admittedly your speeds do look a little on the low side.

[EesahAli]

Firstly, the coverage checker indicates that I should have excellent connection. 

However, over the months 4g connection has gone increasingly worse over the months. Though, EE claims they are working on the issue, however, i am still paying for bad connection and I dont see why I should be upgrading late

r on in the years with EE. 

I am using 4g in my house and normally it use to be 4 bars in my room and everywhere else was 4 bars except for the shed. 

My main issue is:

1. how long will my 4g come back to being normal and fast again?
2. Due to, the amount of months of very slow connection will you guys compensate for that or will you not?
3. Why am I paying for the supposed fastest mobile network when I cant even surpass 1mbps most the time? 

[EesahAli]

[EesahAli]

Im not sure if you can see one of the screenshots so ima upload it one more time. 

[bristolian]

Images have to manually approved before they're publicly visible, I've approved some already and can see the duplicate rest waiting.

If the status checker shows there is a known issue in your area, without knowing specifics it's quite possible this could be causing your slow speeds. It's worth commenting that when network issues drag on beyond an initial few days, it's often because of third party or external factors beyond the direct control of EE.

I'm only a customer like yourself, and being a public forum there is no account access on here. I can only suggest you call EE C/S if you want to discuss your specific account.

[EesahAli]

It definitely states that their is a service problem around my area and that they will be looking into it. And it just tells me if I want updates around the area.

I shall call them instead thank you.