I sent my phone into the EE recycle scheme, I haven’t heard anything?

[ErinSisk]

I sent my phone via special delivery on Tuesday, they should’ve received it on Weds morning. I haven’t heard anything about it yet and just wondered if anyone knew anything? How long does it usually take for them to get in touch?

[Profile closed]

Hi, @ErinSisk,

I'll tag! @Jon_K, to help you!

Regards

mAh8v

[Jon_K]

Thanks @Profile closed!

Hi @ErinSisk and welcome to the community 🙂

I'm sorry to hear you haven't heard back about your phone yet.

We have a contact email address on our Recycle Help Page.

If you haven't heard anything after seven days I'd recommend contacting Brightstar.

If you email eeconsumer.uk@brightstar.com and quote your IMEI number, they will get back to you with more information.

Jon

[Profile closed]

Hi, @Jon_K,

Thank you for assisting me, and helping @ErinSisk, 😊

Plus the great advice you gave!

Kind regards

mAh8v 😊 

[jonesy4]

ring them they take no notice of texts stay on the phone it may take a while good luck

[jonesy4]

received money from brightstar taken  nearly eight weeks jonesy 4

[Wataee]

I am currently experiencing the same thing sent my phone back over 2 weeks ago. And it was delivered then. 

Heard nothing from Bright star ??

why is it taking so long 

[Leanne_T]

Hi there @Wataee

Thanks for coming to the community. 

If you get in touch with Brightstar by calling 0208 732 379 or you can email eeconsumer.uk@brightstar.com, they will get this looked into for you. 

Thanks 🙂

Leanne.

[Wataee]

I have done both of those things. 

Currently getting no response from the emails. 

Calling up they’ve said they are escalating it with the warehouse manager, as it’s been over two weeks since my phone was delivered. 

I've still heard nothing or had no confirmation from Brightstar. 

I hope they haven’t lost my phone. 

[Christopher_G]

Hopefully you hear back from their investigation soon, @Wataee

Keep us posted on what happens.

Chris