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contract cancellation

madmike5000
Visitor

‎28-11-2021 05:44 AM

Hi there 

Three months ago i`ve left UK. I`ve cancelled my contract with ee but kept paying the bills for another two months.

Then my bank account was cancelled due to me not living in uk anymore before the final bill i think. So EE charged me final bill of over £200 whitch i was trying to pay by phone and on line but I HAVENT got EE mobile number anymore so can`t log in or if I call them I can`t get through this automated machine voice thing. how can i get in touch if EE hasn`t got a Email address which is vital in my situation?

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎28-11-2021 09:07 AM

@madmike5000   You will have to call customer services.  

0 Helpful
Christopher_G
EE Community Support Team

‎28-11-2021 09:27 AM

Hi @madmike5000

 

Welcome to the community. I'm sorry to hear that you have a problem with your account.

 

How did you originally request to cancel? Did you have remaining time on your contract?

 

Have you tried calling on our international number: +44 7953966250?

 

Chris