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I ordered an upgrade but no confirmation and inly recived a paypal recipt.

Andyfairfield
Visitor

‎16-12-2020 08:46 AM

I placed an order for an upgraded phone and added a apple watch, I was required to pay £150 upfront for the package I wanted. I still haven't recieved confirmation and on paypal it says authorization.

 

Please help

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎16-12-2020 11:11 AM

@Andyfairfield   How have you used PayPal?  EE doesn’t except this as far as I know. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎16-12-2020 12:54 PM

Did you get your upgrade from a 3rd-party reseller? EE doesn't accept PayPal; others might.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful