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I ordered a nitendo switch but didn't get a order number how can I trace this?

Seanee050
Explorer

‎25-11-2020 08:04 AM

I ordered a nitendo switch from you guys and I didn't get a order number? I got a text confirming this it's gone through but how am I ment to trace it?

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎25-11-2020 09:49 AM

Hello @Seanee050.

 

Thanks for ordering with us. 

 

Did you receive a confirmation email?

 

Katie :)​​​​​​​

0 Helpful
Seanee050
Explorer
In response to Katie_B

‎25-11-2020 06:26 PM

No I did not receive an email only a text saying that it has been added on to my account with the total cost and how much I will be paying and how it will appear on the bill

0 Helpful
Christopher_G
EE Community Support Team
In response to Seanee050

‎26-11-2020 08:23 AM

Hi @Seanee050

 

DPD will be in touch with you when it's ready to deliver.

 

If you're worried your order hasn't gone through, I'd recommend speaking to our Mobile Care team on 150.


Chris

0 Helpful