I have unlimited data but keep getting 80% usage text. Why?

[KA47]

I have an unlimited everything plan and keep getting text messages telling me I've used up 80% of my data and my data gets cut off. This is really frustrating and inconvenient. So I've had to pay an extra £5 a month on numerous occasions for extra data. Why would I need to do that if I clearly have unlimited???

I have spoken to EE by phone and the representative said I will get £30 credited to me and they also said they will take off the extra £5 charges but nothing was taken off. Really upset about this. Please help

[XRaySpeX]

It's only talking about data that you may potentially gift to other nos. on your a/c if you choose to. It's just a warning just in case you wanted to. You may safely ignore it & carry on using data for your own purposes including hotspotting.

Notice that it didn't say "You've gifted data you can gift" just that "You've used data you may gift".

[KA47]

Hi mate. Thanks for the reply but I said EE cuts off my internet after 40GB. Its not gift data or anything like that at all. It's showing as my usage allowance and I'm saying I am unable to use the internet at all. So I have been having to buy extra data to see me through until my next refill. And it doesn't refer to the used data as data I can potentially gift. I want EE to reimburse all my extra charges. Really not happy about this. Thanks for replying though mate but the issue is not resolved. 

[Katie_B]

Hello @KA47. 

Thanks for coming to the community. 

I am sorry to hear this is happening when you are on one of our unlimited plans. 

I would love to see if I can get this looked at further for you. 

When you have a moment please check your private messages. 

Katie.