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30-11-2021 10:03 AM
Hi, for some reason my account shows I have an iPhone SE. Thing is 1) I have never had an iPhone and b) the phone I did get with my contract was a Pixel 4 ( which was then lost and now using a pixel 3a).
Can I change this?
This is an issue when upgrading and I do a phone swap as I don't have the phone that ee thinks I have.
30-11-2021 10:15 AM
@elbowloh : The device shown is only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.
30-11-2021 10:28 AM
Like is said it's an issue if I want to upgrade and phone swap as I'm not returning the phone ee think I am returning. Also, I've had this pixel for over a year and it hasn't updated even though I've used myee regularly
30-11-2021 11:38 AM
Hi @elbowloh,
I'm sorry to hear the handset image in My EE hasn't updated successfully. This won't affect your upgrade options.
James
30-11-2021 11:48 AM
So I won't get an additional charge if I return a pixel 3a worth an estimated £40 instead of an iPhone SE with an estimated £125?
30-11-2021 12:32 PM
30-11-2021 01:03 PM
Upgrade anytime with phone swap. I have some cracks in the screen also. It says if my phone is more seriously damaged, then I could be liable for an additional fee. So I'm questioning whether I'll get charged a fee if I don't return the phone that is expected!
30-11-2021 01:31 PM
Hi @elbowloh,
With Upgrade Anytime, you'd need to return the phone that came with your current contract (The Pixel 4), you can't return a different phone.
James
30-11-2021 01:48 PM
The phone model displayed by MyEE isn't the model that EE originally supplied you under your contract & which it would expect you to return for Upgrade Anytime.
30-11-2021 02:07 PM
I lost that phone over a year ago! When I go through the order process it says I have an iPhone SE (which I have never owned) and is expecting me to return that?