I didn't receive my sim card

[cuizhen]

Hi 

I ordered a sim only about two weeks ago (xkoxxxxxxxxx). I receive an email that my order's on its way on Nov 16th. I got a letter from EE about the direct debit for every month payment. However, I didn't receive the sim card. I also tried to call EE but it's always busy. Can anyone have a check for my order? Thank you.

[mod edit: please do not post personal information on the public board. Thanks!]

[Jon_K]

Hi @cuizhen.

Welcome to the community.

Have you tried tracking your order using our online order tracker?

Jon

[cuizhen]

Hi Jon

Yes, I tried the order tracker, but it returned the information as follow.

At this time, we can only provide tracking for orders with a pay monthly device.?Items ordered with our superfast delivery service and some orders with multiple items also can't be tracked.

If you've ordered a pay as you go handset or device, or an EE SIM Only, your order should arrive within 48 Hrs. Keep an eye out for SMS or email updates from EE.

[Jon_K]

Thanks @cuizhen.

I'd recommend getting in touch with our Customer Care team so they can give you an update on this.

Jon