Ordered a SIM but not arrive

[angushomk]

Hi,

I've ordered a EE Multi-SIM on 20/11 and received an email of "order dispatched" on 22/11. However, I still did not receive my SIM card. 

What should I do to get the SIM card? My order number is xxxxxxxxxxx.

thanks.

[Jon_K]

Hi @angushomk.

Welcome to the community.

Have you tried tracking your order?

SIM cards will usually arrive in the post.

Jon

[angushomk]

Hi @Jon_K 

I’ve tried to track with the number, but it’s not successful. Probably beacuse my order is a SIM card only?

I checked my post box and it didn’t come yet. So I’m wondering if the order is lost

[Katie_B]

Hi @angushomk. 

SIM cards are posted via Royal Mail.

However you should have received this by now. 

I have sent you a private message for more details, 

Katie 🙂