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I am still awaiting my email for my 365 days extension

Chrisp08
Explorer

‎01-01-2019 01:16 PM

 
0 Helpful
6 REPLIES 6
Profile closed
Not applicable

‎01-01-2019 01:22 PM

Hi @Chrisp08

 

Welcome to the EE Community,

 

did you make a qualifying purchase ?

 

You should get a email on the 85th day.

 

if you dont call 0344 381 5055 and they will be able to sort it out for you.

 

 

 

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎01-01-2019 01:41 PM

@Chrisp08: Extension of what?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Profile closed
Not applicable
In response to XRaySpeX

‎01-01-2019 02:19 PM

@XRaySpeX I guess the OP is referring to the Vue film card.

0 Helpful
Chrisp08
Explorer
In response to Profile closed

‎02-01-2019 10:22 AM

Sorry yes I am, as they said I would receive a 365 day extension on my card,once I had used the card.

Sent from my iPad
0 Helpful
Profile closed
Not applicable
In response to Chrisp08

‎02-01-2019 10:24 AM

@Chrisp08 the qualifying purchase is if you buy a additional contract not use it at Vue.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Chrisp08

‎02-01-2019 10:26 AM

It's not using the card that gets you the 365 days use but making a qualifying purchase which may consist of an additional mobile contract, 12 months or longer (Sim only, Mobile Broadband or mobile phone) or an upgrade of the telephone number receiving the text.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP