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Waiting for contact regarding 14 days cooling off period return

Soaped
Visitor

Hi there, 

 

I am awaiting someone to get in touch regarding returning the phone I upgraded to within 14 days. Am not happy with the phone so looking to get a different one. 

 

I sent an email to the channels email and filled in the online form 3 days ago but not heard anything? 

 

When will someone be in touch as I don't want to go past the 14 days.

 

Thanks

 

Haidee

 

 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@Soaped : As long as you've informed Channel Returns that you are cancelling within the 14 days it doesn't matter how long it takes EE to get back to you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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