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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2990 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16250 Views
  • 51 replies
  • 65 Helpful

Ordered through Blue Light card

Hi i ordered an upgrade on the 30/12/18 by using the discount code that i got with my blue light card and I'm still waiting for it to be delivered. When i track my order it just says that they can't give me any information at the moment but I'll rece...

Anna-69 by Investigator
  • 1277 Views
  • 5 replies
  • 8 Helpful

No phone but I’ve upgraded

Hey this is only a quick one, I called yesterday (New Years day) to upgrade as my New Year’s Eve festivities meant I ended up breaking my current phone. The advisor on the phone was really helpful but said my phone would be here today (jan 2nd), I wa...

NLL by Valued Contributor
  • 1145 Views
  • 5 replies
  • 1 Helpful

Resolved! Why doesn't My EE recognise my number

I have had the same number for 10+ years , I can't get in to my account because it doesn't recognise my number , I want to change my plan or maybe upgrade . I can't pay my bill online so I have been late with payments (it's not direct debit) As awful...

DebbieB22 by Investigator
  • 9736 Views
  • 9 replies
  • 6 Helpful

Where is my order? (Ordered 21/12/18)

I upgraded my plan and paid the upgrade fee for an iPhone xs on the 21/12/18, I knew with Christmas the order would not come quickly but I have still not received any delivery update from EE or DPD.   

jojomorg by Explorer
  • 797 Views
  • 1 replies
  • 2 Helpful

Confusing order status

Hii upgraded to an iPhone 8 on 26th Dec. I have a confirmation email saying to expect a second email with a tracking code and that a text would be sent keeping my posted. Neither have been sent even though expected delivery to store was 1 working day...

Can my dad use his id to sign for my parcel

Hi i have no photo id,  my parcel is comeing tomorrow and i have been told that if u have a family member living at the same adress with same last name then they can use there id to sign for my parcel , just want to no if this is true   , many thanx ...

Resolved! Can I exchange new contract device taken out online in-store?

Evening all,  I have recently received my upgrade device from a contract taken out on the EE website. I am not happy with the device and would like to exchange it for something abit better. I have spoken with the customer service team and they have s...