Huawei mate 20 pro good as new upgrade price

Laurenchristy93 · ‎16-01-2019

Trying to order a good as new mate pro as an upgrade, each time this comes up as pay now £999.99 when previously it was £50 is this going to be changed?

Northerner · ‎16-01-2019

Hi @Laurenchristy93

It maybe just stock levels as if they are out of stock then it reverts to full price. Try again later or call CS on 150 and they will be able to help.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎16-01-2019

Hi @Laurenchristy93

It maybe just stock levels as if they are out of stock then it reverts to full price. Try again later or call CS on 150 and they will be able to help.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Katie_B · ‎17-01-2019

Good Morning @Laurenchristy93.

Welcome to the community, I am sorry to hear this is happening when trying to process an upgrade!

Please follow the advice @Northerner has provided and give us a call, our upgrades team will be more than happy to help.

Keep us posted on how you get on,

Katie 🙂

Laurenchristy93 · ‎18-01-2019

Thanks both. Managed to get it sorted via live chat and CS (had more issues!) but new phone coming soon!

Katie_B · ‎18-01-2019

Amazing news @Laurenchristy93.

Let us know what you think of your new phone, have a great weekend!

Katie 🙂

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Huawei mate 20 pro good as new upgrade price