How long after purchasing a phone does it usually take to be posted for delivery

[ChelleFarrelly1]

Hi I've purchased the upgrade deal with Nintendo switch. How long after purchase will my phone be posted, as Nintendo switch will not be posted until 15-30 days after my phone. The Nintendo switch is a Christmas present so just hoping it's here on time

[Katie_B]

Hi @ChelleFarrelly1

What colour did you choose?

Have you tried tracking your order with the order number provided on your confirmation email?

Katie 🙂

[ChelleFarrelly1]

Hi thanks for getting back to me. I chose the colour black. Yes I tried tracking the xkn number but it's saying can't be tracked at the moment 

[Katie_B]

Thank you for confirming this @ChelleFarrelly1. 

Great idea to use the Nintendo Switch as a Christmas Gift. 

I would recommend giving our customer service team a call so they can check the progress of your order.

Keep me posted on how you get on. 

Katie 🙂

[ChelleFarrelly1]

Thank you for your help.

I was chatting to someone from the upgrades team and he sorted me out in a matter of minutes. My phone will be delivered tomorrow 😊 

[Katie_B]

Great news @ChelleFarrelly1.

Let me know what you think of your new device once it's been delivered 🙂

Speak soon, Katie