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13-12-2021 04:24 PM
13-12-2021 04:27 PM
@Keithpotter This isn’t customer services it’s a public forum no one here has access to your account you’ll have to call customer services about this. But have you looked at your bill breakdown?
13-12-2021 04:48 PM
Hi @Keithpotter ,
Is this a new contract or are you midway through an existing contract?
Do any of the links below help to shed light on what the charge should be versus the extra charges, in particular the Usage link?
https://myaccount.ee.co.uk/app/usage-since-latest-bill#extra-charges