How do i know if my order hasnt been accepted

[Alicia89]

Hi I placed an order at 22.40 last night for a second line. Their was a 10 upfront which I paid and is currently showing in my pending . I got a confirmation code at the end of the processed but not a email or any other information. I tried to use the code to check but its saying it's not valid. Am not sure if I've made a mistake or I've not been accepted for the second line. Thanks

[Jon_K · Accepted solution]

Hi @Alicia89.

Welcome to the EE Community 🙂

It's great to hear you're getting a second line, and it sounds like it has gone through if the payment is pending.

I'd recommend contacting our Customer Care team so they can check the current status of your order.

Jon

[Jordandelaney]

I placed my order 2 days ago I had the confirmation email but nothing since and there’s no mention of it when I log into EE wondering if something went wrong

[Leanne_T]

Morning @Jordandelaney

Thanks for coming to the community.

What device did you order?

Was this an upgrade?

Speak soon 🙂

Leanne.

[Jordandelaney]

It was the iPhone SE 

it was an upgrade from sim only 

thanks 

[Leanne_T]

Hi @Jordandelaney

Thanks for the quick reply.

Which colour and size iPhone SE have you ordered?

Did the device show in stock when you placed the order?

Leanne 🙂

[Jordandelaney]

I’m unsure on the size but it said in stock when I place and the one I ordered for my partner is due delivery this morning, I have the order number if that helps 

[Leanne_T]

Hi @Jordandelaney

Sorry, we have no account access on the community to check the order for you, can you track this using our online order tracker?

As soon as the iPhone has been dispatched you will get another email from us to let you know and you will receive a text from DPD, this will be the day before your delivery.

Leanne 🙂