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How can I track my order?

lw2
Visitor

Ordered the Samsung s9 yesterday and was advised delivery would be today. When I try to track my order it says ‘sorry this type of order can’t be tracked yet’ how can I get more information about my order? 

4 REPLIES 4
TopWok
Explorer

I'm in the same situation, ordered the S9 (Midnight Black) but it was out of stock and said it might take a few days, but now when i check it says its back in stock, but when i try to track my order it says;

 

Samsung Galaxy S9 Midnight Black

Including your SIM card(s) and any add-on accessory items
 
 
 
 
Expected delivery date:
Awaiting confirmation
Delivery to:
Your Address
                                                                                                                                                               Will my phone be in the new batch that's now in stock today? The tracker is not very helpful
Jon_K
Former EE Employee

Hi @TopWok.

 

Have you had a text from DPD yet?

 

They will give you a one hour window for your delivery.

 

Jon

Hi @Jon_K

Sadly not, although the website shows the phone as in stock? it says

"Your Back-Order is confirmed"

But order status is still waiting to be confirmed?

 

Is there anything i need to do? or is it just a waiting game?

Jon_K
Former EE Employee

Thanks for getting back to me @TopWok.

 

There's nothing you need to do now that the order is confirmed.

 

I'd advise keeping an eye on the order tracker and waiting for the text from DPD.

 

Jon