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Order tracking

dylanfabian
Investigator
Investigator

‎26-11-2018 01:41 PM

Hi, I ordered an upgrade plan and new device 10 days ago-i received the order confirmation but nothing since? Could there be a problem, should I be concerned? The device I ordered wasn’t out of stock but was with a Nintendo switch deal-I’m concerned as this is for a Christmas present-the added Nintendo switch was the appeal-of it isn’t going to arrive on time I wish to not upgrade nor renew the contract. 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎26-11-2018 02:05 PM

@dylanfabian  Give customer services a call to chase this up.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Katie_B
EE Community Support Team

‎26-11-2018 03:56 PM - edited ‎26-11-2018 03:58 PM

Hi @dylanfabian.

 

Welcome to the community. 

 

What phone did you go for?

 

Have you tried tracking your order using the online tracker? All you need is your order number which can be found on your confirmation email. 

 

Alternatively, I would recommend following the advice @Chris_B has given and speaking with customer services. 

 

Keep us posted on how you get on. 

 

Katie 🙂

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