Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Order tracking

dylanfabian
Investigator
Investigator

‎26-11-2018 01:41 PM

Hi, I ordered an upgrade plan and new device 10 days ago-i received the order confirmation but nothing since? Could there be a problem, should I be concerned? The device I ordered wasn’t out of stock but was with a Nintendo switch deal-I’m concerned as this is for a Christmas present-the added Nintendo switch was the appeal-of it isn’t going to arrive on time I wish to not upgrade nor renew the contract. 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎26-11-2018 02:05 PM

@dylanfabian  Give customer services a call to chase this up.  

0 Helpful
Katie_B
EE Community Support Team

‎26-11-2018 03:56 PM - edited ‎26-11-2018 03:58 PM

Hi @dylanfabian.

 

Welcome to the community. 

 

What phone did you go for?

 

Have you tried tracking your order using the online tracker? All you need is your order number which can be found on your confirmation email. 

 

Alternatively, I would recommend following the advice @Chris_B has given and speaking with customer services. 

 

Keep us posted on how you get on. 

 

Katie 🙂

Related Content